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Worker with Ladder

Terms & Conditions

Que Removal Limited and its affiliates, employers, agents, or subcontractors

(“we,” “our” or “us,” “the Contractor”) are dedicated to providing a

satisfying experience for everyone using their services.

To do so, we need to establish certain terms and conditions (“Terms of Service”)

to which all customers (“you,” “your,” or “the Customer”)

must agree for mutual benefit and protection

Terms of Service


  • All our booking times are estimated, please allow 20 minutes for traffic and roadworks.


  • It’s the customer’s responsibility to pack everything properly. We do not accept responsibility for damage or breakage caused by poor packing.


  • It’s the customer’s responsibility to make sure that all items will fit in the new premises. (E.g., wardrobe, bed, sofa, etc.) We are not insured for removing any doors or making new entrances to the premises.


  • If any delay is caused by the customer (e.g., everything is not packed, waiting for keys, incorrect address, etc.), we reserve the right to add an extra cost to the final bill.

  • All move are covered up to £50,000 goods in transit insurance and up to £1,000,000 public liability insurance, up to 24 hrs after the move. 

  • In the unlikely event of any damage to your items, we have strict conditions placed on us by our insurance company. All damage or loss must be reported within 24 hours of the completion of your booking. If the damage is reported to us, corroborating pictures of the damage should be supplied within 72 hours of the booking, failing in doing this, a damage complaint cannot be processed.

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